NXLINK acts as a Network bridge and protocol translator
converting standard Email messages to NXDN formats. The program
within NXLINK doing the processing is Datalink's DataGate, a
mature platform used by Governments and Military around the
world from over ten years. Also available with AES-256
encryption where required.
When DataGate is configured as an Email to NXDN protocol
translator, each staff Portable Radio is set up in the CRM Staff
Management program as another address assigned to a
specific employee who has been provided with a Portable Radio.
NOTE! the assigned radio cannot be given to another employee
without first updating the information in the CRM Program.
DataGate sits as an
intermediary between our radio system back end and the CRM
cloud or local Server.
runs an integrated, special purpose mail server.
When radios are configured, each
of them is given unique IDs, names, and corresponding email
addresses within the DataGate special purpose mail server.
ticket is created at the CRM Software level and assigned to
a particular Staff user, it looks like structured email is
being sent from the CRM backend to the DataGate server which
parses the email and sends the information in it over RF to
the radio ID associated with the email address on our side.
On the way through DataGate an ID
is added to the radio message that allows DataGate to
correlate any responses back to the CRM Server when
respond to the messages using the built in status code
capabilities of the radio
responses travel from the radio, through the backend RF
system, to DataGate. DataGate uses the previously attached
ID to map the radio response back to the appropriate email
from each Staff member and sends back a structured response
that the CRM Software can interpret.
Software acts on the email and updates the database/user
interface to reflect the status for a particular ticket as
sent back by the radio through DataGate.
TYPICAL TWO-WAY MESSAGE FLOW
NXlink contains a built-in email server, allowing it to accept
emails directly from a wide range of sources. When a radio
responds to a message, NXlink automatically sends a reply back
to the original messages. IP address filtering and white-listing
are used to prevent spam.
Many hotels use
management software such as Guestware, HotSOS or hotel
ServicePro to provide the best possible experience to guests.
These systems need to communicate with staff to provide
information such as work orders or real-time alerts. By equiping
staff with Kenwood or ICOM portable radios they can receive
these messages immediately, using NXlink as an email to NXDN
Radio gateway bridge. The NXlink server receives emails from the
hotel management software, matches the email address to the
assigned staff radio or radio group, then instantly forwards the
message over the radio network. Employees can respond to the
message by selecting a predefined response in the radio. These
responses are returned to the NXlink server, where they are
translated and emailed back to the hotel management software as
a reply to the original message.
Example: Small Hotels
Smaller hotels may not be using any management software, but the
need still exists to communicate clearly and quickly with
maintenance and cleaning staff. These staff members can be
assigned Kenwood portable radios, allowing them to send and
receive messages. A supervisor can use a standard email
application (such as Outlook) to send messages to the NXlink
system. These messages are forwarded to the assigned staff radio
or radio group immediately. Any responses from the staff members
will be sent as a reply to the original email.
NXlink can be configured to monitor file locations for pager
messages. These messages are processed and matched to an
individual radio or set of radios, then sent out over the radio
network. When sending messages to a set of radios, each message
is transmitted separately to enable message acknowledgments
(rather then broadcasting to a radio group).
Example: Manufacturing Plants
Many manufacturing plants use PLCs to monitor processes and
machines. When events occur, such as a process completion or
machine malfunction, these controllers can send alerts over the
plant network. Technicians equiped with Kenwood portable radios
can receive these alerts immediately, using NXLink as a pager
NXlink can also operate in a stand-alone mode where it does not
require any external software or hardware to generated messages.
A built-in web server "WebGate" provides a web page where users
can select radios from a list, then send and receive messages
directly over the radio network. A secure login page is used to
prevent unauthorized access.
NXlink Instalation Instructions (click
here for quickstart set-up)
NXlink is powered by the DataGate
server application. DataGate can be downloaded from the Datalink
Systems downloads website, and requires a Windows PC or server.
See the DataGate manual for specifications and installation
Once DataGate is installed, it must be configured to connect
to the Kenwood radio network. DataGate supports NX-200/300
portable radios (NX-220/320 are not compatible). Refer to the
DataGate manual section on Data Sources for information on
setting up Kenwood connections. In the simplest mode, DataGate
connects to a local base radio via a serial port or serial to
Ethernet adapter. This local radio is used to pass messages to
the portable radios. For NXDN trunking networks, DataGate can
also connect to a radio repeater using a console IP connection.
Each portable radio or radio group must now be added to the
DataGate asset list. Refer to the Asset section in the DataGate
manual. Radios should be programmed with hardware type set to
"Kenwood Radio", and then assigned a unit or group ID to
indicate where data should be sent to.
For the email interface, the DataGate server must be configured
to act as an email server. The DataGate manual section on Email
Settings describes this set up process in detail. Finally, the
software used to generate emails (such as hotel management
applications) must be configured to send emails to the DataGate
The Pager Message Files section in
the DataGate manual describes how the pager interface works.
Contact us if you require processing of data in other formats.
See the DataGate manual Web information under the Options
section. You will also need to create a list of users who will
have log in access to the messaging web page. See the Users
section in the manual for details.
If you get stuck you can
email us for support at email@example.com. Please
be as detailed as possible for an easy to understand response.
Click Here for quickstart guide